Terms and Conditions
Effective from April 2025
User Agreement
By using LumiLottery Australia, you agree to the following terms governing your participation and use of our services.
Eligibility
Must be 18 years or older and reside in Australia.
All personal details submitted must be accurate and verifiable.
Account Registration
Registration is required for full platform access.
Each person may only hold one account.
Users are responsible for securing their login credentials.
Buying Tickets
Tickets can only be purchased via LumiLottery’s official website or mobile app.
All confirmed purchases are final.
Tickets are valid only for the chosen draw.
Payments
All payments are processed in AUD.
Accepted methods are displayed during checkout.
No hidden fees apply.
Prizes and Claims
Payouts are subject to the rules of each draw.
Large winnings may require identity confirmation.
Players are responsible for checking results and claiming rewards.
Draw Interruptions
LumiLottery reserves the right to delay or cancel draws as needed.
Refunds are only issued in case of technical failure or cancellation.
Responsible Gaming Tools
Features for setting play limits, pausing activity, or self-exclusion are available.
Contact Responsible Gambling Help: 1800 858 858.
Privacy and Data Handling
We comply with the Australian Privacy Act.
Personal data is used strictly for service provision and regulatory compliance.
Data is not shared without user consent.
Access and Availability
We strive for continuous service, but downtime may occur.
LumiLottery is not liable for third-party technical issues.
Terms Updates
These terms may change. Continued use of the service means you accept any updates.
Support
support@lumilottery-au.com
1300 987 654 (Australia)